Booking Conditions

How it works, from first contact to coming home.

1. 01

   Free initial assessment

   We schedule a no-commitment meeting to get to know your pet, their routines, and work out which service makes the most sense.

2. 02

   Bookings

   Bookings are only confirmed once a 50% Booking Deposit is paid.

3. 03

   Cancellation policy

   High season

   More than 30 days' notice: full deposit refund.

   Between 15 and 30 days: 50% of the deposit is retained.

   Less than 15 days: 100% of the deposit is retained.

   Low season

   More than 15 days' notice: full deposit refund.

   Between 7 and 15 days: 50% of the deposit is retained.

   Between 3 and 7 days: 100% of the deposit is retained.

   High season dates:

   13/02 to 17/0227/03 to 12/0401/06 to 15/0928/11 to 08/1218/12 to 07/01
4. 04

   Trial day

   Every new dog must complete a mandatory Trial Day. If severe anxiety or a need for continuous supervision is identified, an individualised-care fee of +5€ per day applies. If reactivity towards other animals is identified, or full exclusivity is required (no integration or stay with other guests), the booking may still be accepted — but due to the separation logistics required, it will be charged at the 2-dog occupancy rate.

5. 05

   Schedule management

   Official hours are 08:00 to 20:00. An After-Hours fee of 5€ applies per hour or part thereof. From 22:00, doors close for the night and the pet stays over (an extra full day is billed for the following day).

6. 06

   During the stay

   You receive photos, videos and a status update every day, so you never have to worry.